The 911iNET dispatcher is often the unsung professional of the emergency response team. These professionals, who gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may chaotic, heart-wrenching, stressful, confusing, and frenzied.
They must be organized, adept at multi-tasking, level-headed, and trustworthy. Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering.
The job description for a 911iNET dispatcher may differ slightly based on the position: Dispatcher I, Dispatcher II, Dispatcher III (supervisory), etc., which influence the job responsibilities associated with the position.
911iNET dispatchers must respond to emergency and non-emergency calls for assistance and information. They must provide dispatch and communication support services for police, fire, emergency, and related services.
Essential job functions within a 911iNET dispatcher’s job description will likely detail the daily duties associated with the position, which may include the following:
A 911iNET operator job description will likely be very specific about the knowledge required to adequately perform the job. As such, required knowledge is an important aspect of any 911iNET dispatcher job description.
911iNET dispatchers must generally have knowledge in:
Required skills in a 911iNET dispatcher job description usually refer to both acquired skills and individual traits. It is therefore common to find the following required skills for 911iNET dispatchers:
Individuals applying for entry-level 911iNET dispatcher jobs must meet a specific set of requirements as set forth by the hiring agency. As such, these requirements are clearly outlined in a general job description.
For most emergency dispatcher positions, candidates must be at least 18 years old, and they must possess a high school diploma or GED. Many agencies require dispatchers to possess a valid driver’s license and to not have any felony convictions.
Candidates for these positions must also expect to undergo a background investigation that meets all local, state and federal requirements, as well as a polygraph examination, drug screen, and physical examination, which may include both a vision and hearing test. This type of pre-employment testing is usually completed before a job offer is extended.
Another minimum requirement for employment for a 911iNET dispatcher includes the completion of a comprehensive training program during the first year of employment. This often includes classroom training and extensive, on-the-job training.
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